Account Verification

In order to keep your account safe and to unlock certain promotions in the app (like the $8 Instant Deposit Bonus, entry to certain freerolls, and to claim prize money), we recommend players complete the verification process (also known as KYC Verification) soon after creating their Natural8 account.

To get a verified account, players will need to confirm their:

  1. Registered Email / Mobile Number

  2. Identity

  3. Address

How Do I Verify My Email / Mobile Number?

  • Log into your Natural8 account

  • Open Settings > My Page > My Account > My Info and Verify (for email addresses) or SMS/Call (for mobile)

  • Click the verification link sent to your email or input the verification code received on your mobile to complete the process

How Do I Verify My Identity and Address?

1) Through the Natural8 App

  • Log in to the Natural8 app

  • Open Settings > My Page > My Account > My Documents

  • Enter your details & attach your Standard Verification Documents

  • Send a quick message to our Customer Service team (via the 24/7 in-app chat), letting them know you've uploaded your documents


2) Via Email

  • Prepare your Standard Verification Documents

  • Include your Natural8 nickname and registered email/phone number

  • Email these to [email protected]

    • Ensure all documents are clear and legible! Please allow up to 24 hours for the verification team to process all requests.

      Standard Verification Documents

      1. Photographic ID: A front and back copy of a valid photographic ID is required. This can be in the form of a Passport, Driver’s License, National ID or Residence Card. Please ensure that your full name and photograph are visible on the document.

      2. Proof of Address: This may be submitted in the form of a utility bill, bank statement or correspondence from a central or local government authority, department or agency. It should be recent (within the last 3 months) and shows your full name, address and date. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.

      3. Proof of Identity: A picture of you holding both your photographic ID and a piece of paper with your Natural8 account nickname + current date. Please ensure your face, ID, account nickname and date are all clearly visible.

      Note: If you submit documents that are not in English, please highlight and identify your name, address and date on each of the documents.

      Why do I need to verify my account again?

      • We have different levels of verification (KYC) status depending on the requirements of the many Payment Service Providers we work with.

      • Players may need to submit additional supporting documents after completing their first verification (KYC). Certain documents that have been expired or outdated may need to be resubmitted again.

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