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In order to keep your account safe, protect your funds, and unlock certain promotions in Natural8, we recommend completing the verification process (KYC) soon after creating an account. Once completed, you’ll be able to enjoy promotions such as the $8 Instant Deposit Bonus and entry to certain freerolls.
To get a verified account, players will need to confirm their:
*In the event that you are unable to receive the code, please contact our 24/7 live support team for further assistance.
Note: If you are having trouble completing your account verification, please contact our 24/7 live support team.
1. Photographic ID: A front and back copy of a valid photographic ID is required. This can be in the form of a Passport, Driver’s License, National ID or Residence Card. Please ensure that your full name and photograph are visible on the document.
2. Proof of Address: This may be submitted in the form of a utility bill, bank statement, or correspondence from a central or local government authority, department, or agency. It should be recent (issued within the last 3 months) and show your full name, address, and date. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.
Q: I have already completed my verification process, but why do I have to go through another verification process?
A: We have different levels of verification (KYC) status depending on the requirements of the many Payment Service Providers we work with.
Q: Do I need to be verified to play at Natural8?
A: No. However, without verifying your account, you may lose out on many promotions and bonuses that are applicable to only verified accounts.
Q: Can I make a deposit and withdrawal without verifying my account?
A: Yes, you can make a deposit without verifying your account. However, you would be unable to withdraw without completing the account verification process.
Q: My documents have been accepted, but my status is still showing unverified. Why?
A: In this situation, our Verification Team would have sent you an email with the reason stated. Please check your inbox/SPAM folder. Once you have completed the steps, please reply back to the same email so that they can complete the verification process.