Account Verification

In order to keep your account safe, protect your funds, and unlock certain promotions in Natural8, we recommend completing the verification process (KYC) soon after creating an account. Once completed, you’ll be able to enjoy promotions such as the $8 Instant Deposit Bonus and entry to certain freerolls.

To get a verified account, players will need to confirm their:

  1. Registered Email / Mobile Number
  2. Identity
  3. Address

How Do I Verify My Email / Mobile Number?

  1. Log into your Natural8 account
  2. Click on your Profile Icon (Step 1) > My Account (Step 2) > My Info > Verify (for email addresses) or SMS/Call (for mobile)
  3. Click the verification link sent to your email or input the verification code* received on your mobile to complete the process
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*In the event that you are unable to receive the code, please contact our 24/7 live support team for further assistance.

How Do I Verify My Identity and Address?

  1. Login to the Natural8 app
  2. Click on your Profile Icon (Step 1) > My Account (Step 2) > My Documents
  3. Enter your details & attach your Standard Verification Documents
  4. Ensure all documents are clear and legible! Please allow up to 24 hours for the verification team to process all requests.
  5. You can return to this screen to check on the status of your uploaded documents.
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Note: If you are having trouble completing your account verification, please contact our 24/7 live support team.

Standard Verification Documents

1. Photographic ID: A front and back copy of a valid photographic ID is required. This can be in the form of a Passport, Driver’s License, National ID or Residence Card. Please ensure that your full name and photograph are visible on the document.

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2. Proof of Address: This may be submitted in the form of a utility bill, bank statement, or correspondence from a central or local government authority, department, or agency. It should be recent (issued within the last 3 months) and show your full name, address, and date. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.

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Frequently Asked Questions (FAQs)

Q: I have already completed my verification process, but why do I have to go through another verification process?

A: We have different levels of verification (KYC) status depending on the requirements of the many Payment Service Providers we work with.

Q: Do I need to be verified to play at Natural8?

A: No. However, without verifying your account, you may lose out on many promotions and bonuses that are applicable to only verified accounts.

Q: Can I make a deposit and withdrawal without verifying my account?

A: Yes, you can make a deposit without verifying your account. However, you would be unable to withdraw without completing the account verification process.

Q: My documents have been accepted, but my status is still showing unverified. Why?

A: In this situation, our Verification Team would have sent you an email with the reason stated. Please check your inbox/SPAM folder. Once you have completed the steps, please reply back to the same email so that they can complete the verification process.

Terms & Conditions

  1. Players must be aged 18 and above to participate in this promotion.
  2. Natural8 reserves the right to investigate any players suspected of fraudulent activity, and take any necessary action. In the event of multi-accounting, bonus hunting, or foul play, Natural8 reserves the right to forfeit any prize amounts that have been paid along with any remaining cash balances, without prior notice.
  3. Natural8 reserves the right to cancel or modify this offer at any time without prior notice, and at its sole and absolute discretion.
  4. This promotion is subject to the terms and conditions of the Natural8 website.
  5. Natural8 is an advocate of safer gambling. If you feel you might have an online gambling problem, do seek further advice or counseling at www.begambleaware.org
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