Natural8 Operating Rules ("House Rules")

Natural8 recognizes that providing a secure, fair and friendly playing environment is key to ensuring that our players have as enjoyable a gaming experience as possible, each time they access the Natural8 platform.

Maintaining ethical gaming practices is at the very heart of our priorities, and in order to uphold these strict principles and the integrity of our games, Natural8 has created these House Rules.

All players are expected and required to adhere to these House Rules and to standards, policies and practices incorporated therein, on the assumption that by doing so, the playing environment on Natural8 improves for its entire player community:

Minors Prohibited Policy

The Natural8 platform and all services made available via this platform should only be accessed by players who have reached adulthood (as determined by the laws of respective jurisdictions in which Natural8 operates which apply to players).

Minors (persons under 18 years of age) are strictly prohibited from playing at Natural8 and those minors found accessing Natural8 will be permanently banned from joining Natural8’s gaming platform. Natural8 shall ensure to implement the appropriate safeguards as required by the laws of the respective jurisdictions to prevent minors from joining Natural8’s gaming platform.

Responsible Gaming

Natural8 strives to provide players with a responsible gaming environment, which includes prevention of compulsive usage of or underage access of our gaming products. Natural8 understands its commitment to honour their duty of care to all of its customers and the gambling community at large. Natural8 shall make sure to implement appropriate safeguards to protect vulnerable persons and use all reasonable means to ensure the prevention of gambling addiction and underage gambling.

For more information, please visit our Responsible Gaming page.

Anti-Money Laundering

Natural8 shall ensure a high standard of regulatory compliance in relation to preventing its services from being associated with crime and disorder. Natural8 shall implement appropriate measures to minimise the risk of its gaming platform being used to launder money, assisting in the financing of terrorism or being victim of a crime. Natural8 shall ensure that management and staff are aware of their obligations at law and procedures that must be followed.

Restricted Countries

Due to the many different gaming laws regarding online poker and risks involved with political instability and terror threats, Natural8 does not currently accept players who reside in, are located in or are habitually resident in various countries and jurisdictions.

Typically, if a prospective player is unable to select his country of residence from the list made available during the sign up process, Natural8 will be unable to accept them as a player and the individual will be unable to access Natural8 products and services.

Natural8 reserves the right to amend the restricted country list from time to time.

House Rules for Poker

To read the Game Rules for each poker game, click the info icon in the game lobby. It is the responsibility of each player to verify their understanding of the rules of their chosen game prior to placing bets.

Below explains the specific rules and policies that apply to our poker games.

Multi-Hand Policy

Natural8 allows players to play at multiple tables or in multiple games simultaneously; the maximum number of tables that a player can participate in or games that a player can participate in is limited by the Natural8 software they are using (such as desktop-based, mobile device-based, internet browser-based, etc.).

Cash Table Posting Fee Policy

A player joining a Natural8 cash table is usually required to pay an initial fee, equal to that table’s lower limit stake or small blind. This initial fee follows the same rules as the blind bets (initial mandatory bets, typically placed in the pot by the first two players to the left of the dealer in games of Hold’em and Omaha poker) and allows the new player to sit-in at the table and join the game.

Players sometimes have the option of “sitting-out” and waiting for the big blind before beginning to play.

Posting an initial fee ensures fairness to all players, by preventing players from gaining an undue advantage over others by entering a poker game in a “Late Position” in order to avoid placing blind bets.

Missed Blind Bets Policy

A player may choose to temporarily sit-out from a poker table; if the table is a cash game table (as opposed to a tournament table, at which the player typically will have paid a set buy-in amount in order to join), the player may need to post additional fees in order to rejoin the action:

  1. If, while sitting-out, the player misses their turn to place the small blind, upon re-sitting that player will be required to post a set amount. This post is considered a “live (active) bet” and is equal to the big blind.

  2. If, while sitting-out, the player misses their turn to place both the small blind and the big blind, upon re-sitting that player will be required to post a set amount. This post consists of a live bet, equal to the big blind, plus an additional “dead (non-active) bet”, equal to the small blind, which is added directly to the pot.

Tie Hands Policy

In the event that two or more active players reach showdown at a poker table holding equal ranking hands, the winner is determined by card value (i.e. a pair of aces beats a pair of kings).

Should the poker hands remain tied (i.e. a pair of kings vs. a pair of kings), the highest ranked card, not held in common (the “kicker”), determines the hand’s winner.

In the event of exact ties in poker hand ranking, between two or more active players, the pot (the accumulated amount of chips in the centre of the table, being contested by the active players) will be split evenly between those players holding tied poker hands.

Play Time Limit Policy

To ensure a fair and enjoyable playing experience, Natural8 players must act within a reasonable time limit that varies per table, per game variant and/or per game stage (i.e. the length of time that has elapsed in a given tournament, etc..).

Natural8’s time limits are enforced in an effort to maintain a reasonable speed of game play. Players who fail to act within the set time limit will have their hand automatically folded and will forfeit any amounts that he/she has previously wagered during that hand.

Time Bank Policy

In many Natural8 poker games, if a player requires extra time to make a decision, a ‘time bank’ will be accessed if a decision is not made in time.

Depending on the software used, the time bank will be visually displayed and will ‘count down’ while being accessed. The time bank gives players extra time to complete their actions, and those who fail to act before the time bank is exhausted will automatically fold their hand.

Leave Table Policy

In order to ensure the best possible gaming experience for all, players may be penalized for sitting at cash game tables, playing one hand and subsequently leaving without playing at least 10 hands. The system will consider such an action as the player refusing the play at that table.

If a player refuses to play at multiple tables, they will be automatically penalized by being blocked from joining tables of the same blind level for some time. The length of this automatic block depends on the number of times within any 12-hour period that the player has refused to play at tables of that blind level:

  • 1st Refusal: No Penalty
  • 2nd Refusal: 5 Minute Block
  • 3rd Refusal: 15 Minute Block
  • 4th Refusal: 30 Minute Block
  • 5th Refusal: 60 Minute Block

If a player leaves a table at which all other players at the table are sitting out, or if they are the only player seated at that table, the action will not be considered a refusal to play and no penalty will be applied.

The policy applies to all cash game variants and tables, excepting Rush & Cash.

Poker Rake and Fees Policy

As game host, Natural8 applies a commission charge (often known as “rake”) to each pot at cash game tables. To find out more details on the rake collected at Natural8, please visit the Our Games section of the Natural8 website and review each game variant’s page.

In tournaments, Natural8 does not levy rake, but typically collects a tournament fee instead. The amount is often a set percentage of the tournament buy-in, and will be detailed in the tournament lobby for each event (e.g. as of April 2019, the total amount a player pays to participate in a $1 Omaholic tournament is $1, made up of a $0.90 buy-in and a $0.10 tournament fee).

Table Etiquette

The normal courtesies extended at live poker tables are also expected at Natural8. Please see the list below for Natural8’s etiquette guidelines:

  1. Intimidation or harassment of other players at the table will not be tolerated;

  2. Do not spam emojis or engage in “shouting matches” with other players at the table;

  3. Lagging is a natural occurrence in an internet age. As it is unavoidable, please be polite when notifying a player who is lagging.

Tournament Policy

All tournaments will begin promptly at the scheduled time stated in the tournament lobby. Natural8 reserves the right to delay or cancel any tournament without prior notice.

Seats are assigned to players at random. Prizes are awarded as stated in the tournament lobby, except when a deal is made or the tournament is cancelled. The prize structure used in any given tournament depends on several factors including the number of entrants and the number of players per table. The prizes awarded in any given tournament are not finalized until registration has closed and the rebuy and/or add-on period is over.

In order to be eligible to re-enter, rebuy or add-on in a re-entry or rebuy tournament, you must have the funds available in your account.

Late registration is available in most tournaments. The length of the late registration period varies but will always be shown in the tournament lobby. Late registration will close early if enough players are eliminated to begin payouts or the tournament has reached the maximum number of players allowed.

Most Natural8 tournaments allow players to un-register until a few minutes before the event begins. The exact time at which un-registration closes may vary from event to event. Registration and un-registration times may vary between tournaments of different types. Not all tournaments allow un-registration, and some tournaments do not allow players to un-register if they won their way in via satellite or giveaway tournaments. Natural8 reserves the right to alter registration and un-registration times without prior notice.

If a tournament that features late registration proceeds to a point at which the next eliminated player will receive a prize (also known as ‘in the money’), late registration may be closed, regardless of the late registration period detailed in the tournament lobby. No additional players will be able to enter. Furthermore, in such a situation the tournament prize pool will be solely determined by the amount collected via player registration, rather than any advertised guaranteed prize amount.

Tournament Elimination Policy

Most tournaments end when a single player accumulates all of the chips in play, and in some tournaments, when all remaining players will receive the same prize (for example, if a satellite tournament awards five (5) identical prizes, the tournament may end when there are five (5) players left).

If two or more players are eliminated on the same hand, the player with more chips at the start of that hand finishes ahead of the player(s) with fewer chips. If all players started the hand with an identical number of chips, the finishing rank is determined by table location, with the first eliminated player seated to the left of the button finishing ahead of the player(s) seated further away.

As players are eliminated from Natural8 tournaments, the software will “break” tables to fill available empty seats. Players are re-seated randomly and may result in a player having to post multiple big blinds in a row. On occasion, the Natural8 software may balance tables to ensure all tables have an equal (or as close to equal as possible) number of active players. Players moved to balance tables will, whenever possible, be moved to similar positions relative to the blinds.

Tournament Break Policy

Details about each tournament’s breaks are listed in that tournament’s lobby, with the amount of time remaining to the next break listed if the tournament is running.

Many tournaments feature synchronised breaks but not all do so, therefore Natural8 encourages players to make themselves aware of the break times of each tournament they are playing in to better ensure a comfortable playing environment.

Tournament Disconnects and Sitting Out Policy

By participating in a tournament, Natural8 players accept the risk of internet disconnection, due to problems with the connection between their device(s) and the servers, lag or freeze or some other problem in the player’s device(s) or how that device accesses the internet.

Natural8 does not accept any responsibility for a player disconnect except in the case of a server crash. While each user is responsible for his or her own internet connection, we make an effort to protect players who are disconnected during the final stages of a real-money tournament, by allowing extra time to reconnect.

If a player times out during a hand, whether connected or disconnected, his or her hand will be folded if facing action or may be checked if facing no action.

If a player is not connected before a hand starts, he or she will be dealt cards, and a blind and/or ante will be posted. There is no rule against a single player choosing to sit out; the player doing so will continue to have blinds and antes posted and cards dealt. Two or more players may not make any agreement to sit out simultaneously, whether at the same table or different tables; such actions may fall under Natural8’s collusion policy.

Chat and Emoji Policy

Players, whether in the hand or not, may not discuss the hands until the action is complete; ignoring this rule adversely impacts other players’ gaming experience.

Discussing cards discarded or hand possibilities is not allowed. A penalty may be given for discussion of hands during play.

Players are encouraged to use Natural8’s emojis at the poker tables but are asked to avoid ‘spamming’ other players.

Tournament Deal Making Policy

Deal making is allowed in many tournaments. If all remaining players in a tournament agree to making a deal, they should indicate so by selecting the appropriate option at the table. A deal can then be discussed and agreed upon or rejected by the participating players.

Bounty Tournament Policy

In some specially designated Natural8 tournaments (e.g. as of April 2019, in Bounty Hunter tournaments), a bounty will be placed on some or all of the tournament participants. A player who eliminates an opponent will add the bounty amount to their own bounty total. Each surviving player’s bounty total will only be awarded once the prize-paying finishing positions are reached (i.e. the bubble bursts).

In the event that two players show identical winning hands and therefore split the pot in a hand that eliminates another player(s), any bounty awarded will be divided equally between the players that hold the winning hands.

Players may not make any agreement amongst themselves to eliminate a particular player in order to claim their bounty award. Such agreements are considered collusion and are grounds for disqualification from the tournament and/or other penalties.

Tournament Prize Award Policy

Natural8 reserves the right (at any time) to modify the prizes awarded in any given tournament. Further, Natural8 reserves the right to award a monetary prize of equal or greater value as the main prize in place of the main tournament prize, at its sole discretion.

Please note that players will not receive fractions of a cent. In all instances where a player’s winnings include a fraction of a cent, Natural8 will round down such player’s winnings to the nearest cent. So, for example if you win $4.096, you will receive $4.09.

Multiple Satellite/Seats Prize Policy

If a player wins second and/or subsequent tickets or seats into a target tournament for which that player is already registered or has used all allowable entries, the player will be awarded Tournament Dollars (T$) to the value of the target tournament buy-in amount less the tournament registration fee in lieu of the ticket or seat.

For example, if a player is already registered into a $100 buy-in tournament, in which $90 goes into the prize pool and $10 is the tournament fee, and subsequently wins a satellite tournament awarding seats to the $100 tournament, the player will receive T$90 in lieu of the seat.

Tournament Staking Policy

Many Natural8 tournaments include a staking feature, which enables players to “sell” a set percentage of their action in the tournament after such time they have registered for the tournament and before the tournament begins.

If a player decides to sell some of their tournament action, but unregister from the tournament before it begins, the staking funds will be returned to the players that bought a stake and will not be retained by the selling player.

Refund Policy

In the event of Natural8 servers crashing or a Natural8 unscheduled downtime happening, Natural8 shall refund players as described below. Natural8, in its sole discretion, shall decide otherwise for any other events disrupting play caused by the Licensee or the Licensee’s players.

For Cash Games, all hands in progress will be rolled back. Each player’s chip count will be reset to the amount at the beginning of the hand.

For tournaments, there are three (3) possibilities depending on the status of the Tournament:

  1. If the tournament has not started, Natural8 shall refund all buy-ins and fees to the registered players.

  2. If the tournament has started and is in late registration period (that is to say, where the tournament allows a User to register as a player following the fixed registration time) or if the late registration period has finished but the tournament has not reached the paid places, remaining players shall be refunded their Fee and current bounty (if applicable). Regarding the prize pool, (fifty) 50% shall be paid equally to the remaining players at the time of cancellation with the other (fifty) 50% being paid according to the chip count to the remaining players at the time of cancellation. If the tournament has a guaranteed prize pool that has not been met or exceeded at the time of cancellation, only the prize pool amount collected via player registrations will be distributed.

  3. If the tournament has reached the paid places, remaining players shall be refunded their Fee and current bounty (if applicable). Regarding the prize pool, the next prize to be won shall be distributed to each remaining player at the time of cancellation with the remainder being paid according to the chip count to the remaining players at the time of cancellation. All transactions, including pots won and lost, are posted to players’ accounts at the completion of each hand.

Please note that when calculating tournament refunds, Natural8 will determine the moment the disruption began and use the state of play in any given tournament immediately prior to this disruption as a basis for calculating the refunds. Not all players may experience disruption at the same time.

With regards to Natural8’s Staking Feature and refunds, if a player has sold action and receives a cash refund, whether equal to the initial buy-in and fee or greater, those players that bought the action will receive a share of the total amount refunded to the backed player in proportion to the size of the stake bought.

In those circumstances where a player has sold action via the Staking Feature and receives a replacement ticket or replacement entry instead of a cash refund, those players that bought the action will be returned the amounts they staked in cash.

House Rules for Casino -Table Games, RNG Slots

  1. To read the Game Rules for each game in the Casino, click the info icon while playing the game. It is the responsibility of each player to verify their understanding of the rules of their chosen game prior to placing bets.
  2. If you are disconnected in the middle of casino games (i.e. Blackjack, Baccarat, Roulette, CasinoPoker, RussianPoker, Sicbo, DragonTiger, Wheel of Fortune) simply log back into your account. You will be able to resume the disrupted game at the point at which you were disconnected. Your pending bet will be kept for 90 days, and your bet will be canceled and returned to your balance if the game is not completed within 90 days from the disconnection.
  3. We reserve the right to void any bonuses and/or winnings obtained by fraudulent behaviour.
  4. We have the right to modify and change these rules at any time.
  5. All winnings from free spins in Slots must be wagered within 72 hours of claiming the free spins otherwise all winnings will be forfeited unless otherwise specified in specific promotional terms and conditions.
  6. In the event of any dispute, such disputes will be handled by our Terms & Conditions.

House Rules for Live Dealer

  1. To read the Game Rules for each game in the Live Dealer, click the info icon while playing the game. It is the responsibility of each player to verify their understanding of the rules of their chosen game prior to placing bets.
  2. We reserve the right to void any bonuses and/or winnings obtained by fraudulent behaviour.
  3. We have the right to modify and change these rules at any time.
  4. In the event of any dispute, such disputes will be handled by our Terms & Conditions.
  5. If there is any error in the game, gambling system or game procedure, the game round will be temporarily paused while the dealer notifies the shift manager. You and other players will be notified via Chat, or by an on-screen pop-up message, that the issue is being investigated. If the manager can immediately resolve the error, the game round will continue as normal. If immediate resolution is not possible, the game round will be cancelled and initial bets will be refunded to all players who participated in the game round.
  6. Each game round is identified by a unique ID. This ID reflects when the round began in terms of server time. Please use this game number for reference (or take a screenshot of the game number) if you wish to contact Customer Service regarding a particular round.
  7. 7. General Definitions

    Deal

    The distribution of the playing cards to the players and the dealer.

    Pit boss / Shift Manager

    The person responsible for the supervision of the operation of the game.

    Dealer

    A person responsible for the operation of the game.

    Dealing shoe

    A device from which cards are dealt.

    8. Baccarat definitions

    Baccarat

    The point count of either the Player’s hand or the Banker’s hand is equal to zero.

    Banker’s hand

    The hand played in that portion designated on the layout for the banker’s hand.

    Player’s hand

    The hand played in that portion designated on the layout for the player’s hand.

    Natural

    The hand with a point count of 8 or 9, in the original 2 cards.

    Tie

    When both the Player and the Banker’s hands have the same point count.

    Point count

    The “Point Count” of a hand shall be a single digit number from 0 to 9 inclusive and shall be determined by totalling the value of the cards in the hand. If the total of the cards in a hand is a two-digit number, the left digit of such number shall be disregarded having no value and the right digit shall constitute the Point Count of the hand.

    9. Blackjack definitions

    Blackjack

    An ace and an additional card with a point value of ten,dealt as the initial two cards to a player or the dealer.

    Hard total or hard point count total

    The total point count of a hand which contains no aces or which contains aces that are each counted as one in value.

    Hidden card

    A card dealt face down to the dealer, which remains face down until all the players other than the dealer havereceived all the cards they have requested.

    Layout or table layout

    The felt, cloth, or other material covering the playing surface of a blackjack table.

    Soft total or soft point count total

    The total point count of a hand containing one or more aces when one ace is counted as eleven in value.

    10. Roulette Definitions

    Black Bet

    A wager placed on the numbers that are black.

    Column Bet

    A wager placed on all twelve (12) numbers in one (1) column.

    Corner Bet

    A wager placed on the four (4) numbers, which form a corner.

    Or on the following four numbers:

    • Zero (0)
    • One (1)
    • Two (2)
    • Three (3)

    Dozen Bet

    A wager placed on any of the following:

    • The numbers one (1) through twelve (12)
    • The numbers thirteen (13) through twenty-four (24)
    • The numbers twenty-five (25) through thirty-six (36)

    Eighteen Number Bet

    A wager placed on one (1) of the following:

    • The numbers one (1) through eighteen (18)
    • The numbers nineteen (19) through thirty-six (36)

    Even Bet

    A wager placed on the even numbers of the roulette wheel

    Inside Bet

    A wager within the field of thirty-seven (37) numbers corresponding with the numbers on the roulette wheel, including the following:

    • Corner (or square) bet
    • Five number bet
    • Line bet
    • Row bet
    • Split bet
    • Straight up bet
    • Street Bet
    • Six line bet

    Line Bet

    A wager placed on the six (6) numbers contained in two (2) rows.

    Odd Bet

    A wager placed on the odd numbers of the roulette wheel.

    Outside Bet

    A wager that is placed outside the field of thirty-seven (37) numbers, including the following:

    • Black bet
    • Column bet
    • Dozen bet
    • Eighteen number bet
    • Even bet
    • Odd bet
    • Red bet
    • Low/High Bet

    Pitboss

    The person responsible for the supervision of the operation of the game.

    Red Bet

    A wager placed on the numbers that are red

    Row or Street Bet

    A wager placed on the three (3) numbers in a row

    Split Bet

    A wager placed on two (2) numbers

    Straight Up Bet

    A wager on the following:

    • Single number from one (1) to thirty-six (36)
    • Zero (0)

    Street Bet

    A wager placed on three (3) numbers in a row

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