Withdrawal Policy

We are committed to providing excellent service and we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, countering the financing of terrorism and other legal obligations and regulatory requirements are met. As a result, withdrawals generally take up to 24 hours to process, but in some cases, they may take up to 72 hours.

Withdrawals of winnings are limited to $100,000 per month - any larger amounts will be subject to special Management approval. For larger withdrawals, Natural8 may split the amount into smaller withdrawals to facilitate the request. However, any withdrawal fee incurred will not be increased as a result of this segmentation.

Deposits and transfers received can only be withdrawn after 15% rake or 3x turnover has been satisfied.

If your withdrawal amount is over $100,000 (or equivalent in any other currency) monthly, we might request further explanations and/or supporting documents in respect to the identification of customer, payment method, source of funds or wealth and/or any further necessary information which we see fit so as to satisfy our legal obligations and regulatory requirements.

The withdrawal policy dictates that customers may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.

Standard Verification Documents

  • Photographic ID:

    A copy of a current photographic ID is required for your first withdrawal request. This photographic ID can be in the form of a copy of a Passport, Driver’s License or National ID card. Specifically, it is the photograph page of the ID that we require for our verification checks. Please ensure that your full name, photograph and signature are visible on the document.

  • Proof of Address:

    This may be submitted in the form of a utility bill, bank statement or credit card statement. It should be a recent (no older than 3 months) document showing your full name and address as registered on your account with us. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.

  • Notarised Documentation

    Your documents may need to be authenticated by an appropriately qualified Notary/Solicitor, signed and stamped as proof of legitimacy upon our request.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above.

• We have the right to carry out the following actions following the above checks:

• Cancelling the withdrawal and returning funds in account when:

• The customer has not yet provided requested documents;

• The customer identification documents have expired;

• There are fraud/cheating/collusion/money-laundering concerns;

• The customer attempts to withdraw following a player transfer; and

• The payment method to which the withdrawal has been requested is not the same as the depositing method

For further information, please refer to our account verification page.

Please note the following important withdrawal information (pertinent to credit card and non-credit card users):

In some cases, where account verification is required for completing your request, verification must be completed within 7 days or your withdrawal will be reversed and the funds returned to your bankroll.

Please notify us immediately should your credit/debit card(s) be lost, stolen or cancelled or should your e-wallet status change, so we may investigate their status and confirm that payments may/may not be received.

We reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

Below, please see the type of authentication required, as determined by the total amount of the customer’s withdrawals per one (1) month period:

Withdrawal Details

Withdrawal Limit per Month Level of Authentication Details
$0 - $2,999 0 – Basic authentication required Due Diligence documents may be requested.
$3,000 - $9,999 1 – Enhanced authentication required A combination of the Due Diligence documents will be required.
$10,000 - $19,999 2 – Source of fund information required Source of Wealth information will be required.
$20,000 - $49,999 3 – Signed & notarised original documents required Source of Wealth (corroborated) and certified Evidence of Identity, or certified by VIP manager will be required.
$50,000 - $2,999 Absolute withdrawal limit per month Customers' withdrawal amounts totalling above $50,000 during a one-month period will be transferred to the following month. Special cases will be considered by the management.

Player Transfers

Natural8’s player transfer feature is intended to help players fund their accounts so that they can play at our tables. Transfer funds should come from winnings, and for security reasons, players are restricted from withdrawing transferred funds that originated directly from deposits or other transfers.

The player transfer feature has been designed to enable players to fund their accounts so that they can play at Natural8 tables. Due to fraud prevention and anti-money laundering measures, Natural8 needs to be particularly diligent when monitoring these transfers, for the benefit and safety of all players.

Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.

Your bank or payment processor may levy a fee to process your withdrawal. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.

Natural8 will not be liable and will not compensate for any fluctuations of currency values from point of request to time of transaction completion.

Customers' withdrawal requests shall be automatically paid directly to the payment method(s) by which that customer submitted their original deposit(s) to their Natural8.com account, up to the amount that the customer deposited in Natural8.com using the same payment method(s). Withdrawal above the deposit amount shall be processed after a thorough review.

In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent use of your funds. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently used, lost or transferred.

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