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Natural8 SECURITY AND ECOLOGY AGREEMENT (“SEA”)
The Security and Ecology Agreement (the "SEA") as upheld by the Natural8 Security Team (“The Security Team”) should be read by you, the End User (the “User”), prior to playing on Natural8 and the GGNetwork (“Network”). Your decision and acceptance to play on Natural8 is a confirmation of your acceptance of the terms of the SEA.
1.1 Natural8’s ethos is that a healthy and safe player-ecology is paramount to providing enjoyable poker games. To this end, we have implemented several security measures in order to foster and maintain a healthy ecology and to ensure that Natural8 players are provided with a safe and secure environment. The items outlined below state what is being monitored, how it is being monitored, and any potential actions available to be taken by Natural8 for the purposes of protecting the poker ecology.
1.2 The SEA may be subject to revision and variation, without prior notice to the User, at any time. All Users are expected to read the SEA prior to playing on Natural8.
2.1 Predatory Behaviour is defined as User activities focused primarily on engaging in unethical advantages and tactics to exploit other players in order to gain unfair profit. These include, but are not limited to; bum hunting, collusion, use of artificial intelligence, ratholing, grimming, hit and running, buttoning and other unethical actions (mostly deemed unethical by general consensus of the poker community). Natural8’s promise to its Users is to provide a safe, fun, and enjoyable poker environment. Predatory Behaviour is in direct conflict with our promise, and as such, The Security Team adopts a strict zero-tolerance policy to it.
2.2 As The Security Team reviews on a case-by-case scenario based on the gravity of the suspected offence, The Security Team reserves the right, at its sole discretion, to suspend Users suspected of Predatory Behaviour from the Network for a period of no more than sixty (60) days, pending the conclusion of an investigation into the User’s activities.
2.3 Should the Natural8 Security Team conclude that a User or Users has/have attempted, committed or displayed Predatory Behaviour, The Security Team reserves the right to implement such actions as is stipulated in Section 17 below.
3.1 Collusion is the behaviour in which two or more Users establish a partnership to gain an unfair advantage over other Users at the same cash game table or same tournament. The Security Team’s general rules regarding collusion are (but not limited to):
3.1.1 User hands must be played independently, in their own best interests;
3.1.2 User must not have a partnership to gain an advantage over other Users;
3.1.3 User must refrain from “Soft-Play” i.e. the act of intentionally playing hands in a non-aggressive manner against another User who is either a friend, backer or another person of interest. The only exception to this Rule 3 is the “In The Money (ITM)” bubble and multi-handed situations past the money bubble in which one or more Users is all-in;
3.1.4 User must not "Chip Dump" i.e. the act of intentionally transferring funds (or tournament chips) through the manipulation of gameplay;
3.1.5 User must not share hole-card information with another User under any circumstances.
3.2 The Security Team employs sophisticated industry-leading tools to detect suspicious actions deemed as Collusion. Our tools monitor an assortment of data, such as hand history, betting patterns, and User gameplay. We also look at various other sources of information as part of our investigations.
3.3 Should The Security Team conclude that a User or Users has/have attempted or committed Collusion, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
3.4 Where we find conclusive evidence of Collusion, any related confiscated funds will be distributed (at The Security Team’s judgement) to affected users as evenly as possible.
4.1 Bum hunting is defined as the act of deliberately targeting one subset of (usually weaker) players while avoiding giving action to another subset of (usually stronger) players.
4.2 Should a User be suspected of engaging in bum hunting, Natural8 reserves the right, at its sole discretion, to suspend the User from the Network for up to sixty (60) days, pending the conclusion of an investigation into the User’s activities.
4.3 Following the conclusion of the investigation, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
4.4 Where we find clear evidence of bum hunting, any related confiscated funds will be distributed (at The Security Team’s judgement) to affected Users as evenly as possible.
5.1 Chip-dumping is defined as the act of a User intentionally losing his/her chips to another User.
5.2 Should a User be suspected of engaging in chip-dumping, The Security Team reserves the right, at its sole discretion and without notice, to suspend the offending User from the Network for up to sixty (60) days, pending the conclusion of an investigation into the User’s activities.
5.3 Following the conclusion of the investigation, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
6.1 Natural8’s software package contains certain features designed to detect the use of automated programs that enable gameplay based on Artificial Intelligence. Use of such “bot” software programs is strictly prohibited.
6.2 Natural8’s software may perform any or all of the following scans in order to detect the use of illicit automated programs and ensure that a “cheat-free” environment is maintained:
6.2.1 Scan all active software applications while our software is being used.
6.2.2 Scan all active processes while our software is being used.
6.2.3 Scan all activities for the potential use of artificial intelligence.
6.3 Should any of the aforementioned processes reveal a suspicious application or process, our software may scan the files associated with the suspicious application or process and compile a composite mesh (a profile that characterises the files associated with the application or process) to be matched against profiles for known illicit automated programs.
6.4 Should The Security Team conclude that a User has employed Artificial Intelligence, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
7.1 Natural8 does not permit the use of certain Third Party Tools (External Assistance Programs).
7.1.1 A Third Party Tool is prohibited if it:
Plays without human intervention or reduces the requirement of a human to make decisions. A human must decide what action to take and the exact size of any bet or raise. Any tool or service which reads the current game state is considered to be a poker bot;
Data mines: (i) hands or private results (observing games without playing in order to build up a database of hand histories for future reference) and (ii) the mass sharing of hands, private results or playing statistics for the purpose of analysis of opponents;
Is a Heads Up Display (HUD) i.e. a program that displays Users’ past tendencies and betting patterns;
Is deemed by The Security Team to provide an unfair advantage over other Users;
Assists in automatic seating or game selection efficiency;
Analyses specific hand histories or User-defined situations using simulations, e.g. Range calculation, Nash equilibrium, ICM equity, Solvers;
Is a reference source that provides advice on advanced situations, such as relative position, stack size, opponent range, whether to call or raise, or exact proportions of hands to play (e.g. Nash chart, GTO chart, or similar tools).
7.1.2 A Third Party Tool is permitted if it:
Assists only in tiling/aligning of tables;
Assists in the creation of macros and hotkey for gameplay efficiency that do not reduce the requirement of a User having to make a decision. The User must decide what action to take and the exact relative size of any bet or raise, with the macro or hotkey merely executing this decision. For example, a hotkey that bets half the pot is permitted. A hotkey that bets a randomised amount between half and three-quarters of the pot is prohibited;
Is judged by The Security Team to have characteristics of prohibited Third Party Tools but is deemed inoperable in conjunction with the Natural8 poker client.
7.2 Should The Security Team conclude that a User has employed Third Party Tools, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
8.1 Natural8 prohibits Users from opening multiple accounts on Natural8.
8.2 In any circumstances, Natural8 strictly prohibits that Users register or participate in any single tournament from multiple accounts. Furthermore, Users are prohibited from playing with two or more accounts at any poker tables, including but not limited to: Cash Games, Spin&Gold, and any other games offered by Natural8, simultaneously.
8.3 Should Natural8 conclude that a User is in violation of Section 8.2, the following actions will be taken: said User will be disqualified from the tournament in-progress should the violation be detected in real-time, all funds held in said User’s accounts shall be confiscated, said User will permanently be banned from playing on the Network.
9.1 Natural8 strictly prohibits the use of proxies, VPN and remote desktops from prohibited/restricted countries, while our software is in use.
9.2 Should Natural8 determine that Section 9.1 is in violation, we may restrict players’ use of proxies, VPN and remote desktops, pending the outcome of our investigations. Should players fail to cooperate with our investigations, their accounts may be blocked.
9.3 Should Natural8 determine that players have engaged in fraud, collusion, or any other violations to our Security & Ecology Agreement, while using a proxy, VPN or remote desktop, their accounts may be blocked and funds may be confiscated without prior warning.
9.4. Natural8 prohibits spoofing of IP Address or Mac Address, modifying them to impersonate other computer systems or to hide the identity of the player.
9.5. Should Natural8 conclude that player has violated 9.1. or 9.2. or 9.3. or 9.4., said player will be issued a warning.
9.6. In the event of repeated breaches of 9.1. or 9.2. or 9.3. or 9.4., the Security Team reserves the right to implement the actions out in Section 17.
10.1 Ratholing includes, without limitation, incidents where a User plays short-stacked and upon hitting a certain chip threshold, the offending User intentionally leaves the table, and immediately sits with a lesser stack at a new table of the same limit.
10.2 Should a User be suspected of engaging in ratholing, said User will be issued a warning.
10.3 In the event of repeated breaches of Section 10.1, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
11.1 Natural8 prohibits players from making fraudulent or unlawful use of the software.
11.2 Natural8 prohibits players from breaking into, accessing or attempting to break into the software and/or the Network with malicious intent.
11.3 Natural8 prohibits players from exploiting or attempting to exploit software bugs within the client for personal/mutual gain.
11.4 Natural8 has developed and employs sophisticated proprietary technology intended to seek out and identify offending Users.
11.5 Should The Security Team conclude that a User has violated these terms, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
12.1 Natural8 expects players to follow the rules of common decency with respect to table chat.
12.2 Foul/Abusive Language: Users found using foul and/or abusive language will be issued a warning, and have their chat function removed for seven (7) days. Repeated offences from the same User may result in an extended suspension or a lifetime ban from the Network.
12.3 Racist Language: Users found using racist language will be issued a warning, and have their chat function removed for a month. A second offence will result in the permanent removal of said User’s chat function.
12.4 Spamming: Users found spamming other Users about external websites, promotions or products will have their chat function removed permanently.
12.5 Begging: Users found begging at the tables will be issued a warning, and have their chat function removed for a month. A second offence may result in the permanent removal of said User’s chat function.
12.6 Discussing Hands-in-play: Users found discussing hands-in-play will have their chat function removed for a month. Repeated offences may result in the permanent removal of said User’s chat function.
12.7 Should Natural8 remove the chat function from a User’s account, a message detailing the reason for the removal will be issued to said User.
12.8 In addition to the broad guidelines stated above, a common-sense policy should be used as to what is and is not considered to be appropriate chat. Inappropriate chat shall be handled and dealt with on a case-by-case basis.
13.1 Users should not have player profiles, i.e. nicknames and avatars, that are offensive to other Users. A common-sense policy should be used to determine what is deemed to be offensive. Examples are player profiles with political, racial or sexual implications, those that contain insults, or expletives, and celebrity impersonations.
13.2 Natural8 reserves the right, without prior notice, to replace any avatars it deems to be offensive.
13.3 Natural8 reserves the right, without prior notice, to suspend for up to thirty (30) days or block any accounts with offensive nicknames or avatars.
14.1 Natural8, in its sole discretion, reserves the right to change a User’s residential country (flag) to match their log-in information. In such cases, the Network will issue said User a message outlining the change.
15.3 We may disclose your Personal Information if required to do so by law, or for the reasons outlined below:
15.3.1 To comply with any legal process served on us, any of our sites or the Services or in circumstances where we are under a substantially similar legal obligation.
15.3.2 To protect and defend our rights or property.
15.3.3 If, in our reasonable judgment, it is necessary to enforce compliance with our internal policies to protect our company, customers, or others.
15.3.4 Where sharing or disclosing your information is required in order to offer you products or services you desire, provided that User has given us his/her consent to do so.
15.4 We may disclose your information to the following:
15.4.1 To a third party or parties, where disclosure is required or permitted by law.
15.4.2 To any other entity that acquires all or a portion of our organisation by merger, reorganisation, operation of law, or a sale of some or all of our assets.
15.5 Natural8 considers any attempts to solicit Personal Information as a threat to our Users, and strictly prohibits such behaviour. Should Natural8 determine that solicitation of Personal Information has occurred, we reserve the right to immediately suspend the offending accounts for further investigation, permanently ban the offending accounts for further investigation, and in severe cases, take legal actions against these accounts.
16.1 Users determined to have violated multiple SEA rules may face actions in addition to those corresponding to each individual violation.
16.2 Warnings and penalties issued to a User will apply to all accounts, regardless of operator, attributable to said User.
16.3 In the event that a User avoids or fails to cooperate with our investigations, Natural8 will have no choice but to rely on the findings of its investigation to draw conclusions, and administer penalties (as stipulated in Section 17).
16.4 Natural8 reserves the right to refrain from revealing details about how Security investigations have been conducted, so as not to fall susceptible to future abuse and circumvention of our detection methods.
16.5 Natural8 shall ensure a high standard of regulatory compliance in relation to preventing its services from being associated with crime and disorder. Natural8 shall implement appropriate safeguards to minimise the risk of its gaming platform being used to launder money, assisting in the financing of terrorism or being victim of a crime. Natural8 shall ensure that management and staff are aware of their obligations at law and procedures that must be followed.
17.1 It is The Security Team’s paramount objective to provide a safe and healthy poker environment and will always aim at educating Users at the outset. In cases where a serious breach (and continued breaches) occurs, a player’s account may be locked to allow for an investigation of the alleged breach. For the duration of the lock, the User account, login, gameplay, withdrawal, deposits or inter-wallet transfers may not be possible.
17.2 Measures which can be taken against Users for confirmed breaches, based on the accumulated information available, may be one, or a combination of the following:
• A written warning;
• Temporary suspension of User’s account;
• Permanent ban of User’s account;
• Block of deposits/withdrawals/inter-wallet transfers;
• Seizure of funds to compensate victims of breach (loss of funds due to use of bots or other Third Party Programs, loss of funds due to collusion, loss of funds due to bum hunting). Seizure of funds may include funds not only in the User’s poker wallet, but overall wallet and pending withdrawals within Natural8;
• Removal/reduction of player/promotional rewards.
17.3 The Security Team’s decision is final and The Security Team reserves the right to determine whether or not a breach of the SEA has occurred. User accepts the Security Team’s said right of decision and determination.
18.1 Natural8 prohibits account-sharing. Each account should solely be accessed by the User who registered it at all times.
18.2 Natural8 prohibits sharing sufficient volume of hands/results with anyone in order to analyse or hunt other Users.
18.3 Should The Security Team conclude that a User was/is involved in account sharing, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
19.1 Users are strictly prohibited from playing on behalf of someone else or allowing someone to play on behalf of their own account.
19.2 Should The Security Team conclude that a User has violated these terms, The Security Team reserves the right to implement such actions as is stipulated in Section 17.
19.3 With regards to ghosting, the actions stipulated in Section 17, including confiscation of funds and permanent ban from GGNetwork, may be implemented without any advance warning.
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