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Natural8 SECURITY AND ECOLOGY AGREEMENT (“SEA”)
1.1. The Security and Ecology Agreement (the "SEA") as upheld by the Natural8 Security Team (“The Security Team”) should be read by you, the End User (the “User”), prior to playing on Natural8 and the GGNetwork (“Network”). Your decision and acceptance to play on Natural8 is a confirmation of your acceptance of the terms of the SEA.
1.2.Natural8’s ethos is that a healthy and safe User ecology is paramount to providing enjoyable poker games. To this end, we have implemented several security measures to foster and maintain a healthy ecology and ensure that Natural8 Users are provided with a safe and secure environment. The items outlined below state what is being monitored, how it is being monitored, and any potential actions taken by Natural8.
1.3. The SEA may be subject to revision and variation, without prior notice to the User, at any time. All Users are expected to read the SEA prior to playing on Natural8.
2.1. The Security Team’s paramount objective is to provide a safe and healthy poker environment and will always aim to educate Users at the outset. In cases where a serious breach (and continued breaches) occurs, your account may be locked to allow for an investigation of the alleged breach. For the lock’s duration, access to your account, login, gameplay, withdrawal, deposits, or inter-wallet transfers may be restricted.
2.2. Actions which can be taken against Users for confirmed breaches, based on the accumulated information available to us, are one, or a combination of the following:
a) WARNING: A written notice;
b) REWARD REMOVAL: Removal/reduction of your promotional rewards;
c) SUSPENSION: Temporary suspension of your account;
d) ACCOUNT CLOSURE: Permanent closure of your account;
e) PERMANENT BAN: Permanent ban from Natural8;
f) CONFISCATION: Seizure of funds to compensate victims of any prohibited/fraudulent activities (loss of funds due to use of bots or other Third Party Tools, loss of funds due to collusion, loss of funds owing to bum hunting). Seizure of funds may not only include funds in your poker wallet but in your main wallet as well as any pending withdrawals.
2.3. Regarding the results of any investigations, The Security Team’s decisions are final. The Security Team reserves the right to determine whether or not a breach of the SEA has occurred. By agreeing to our SEA, you hereby accept The Security Team’s said right of decision and determination.
3.1. A bot plays without human intervention or reduces the requirement of a human to make decisions. A human must decide what action to take and the exact size of any bet or raise. Any tool or service which reads the current game state and gives a User aid on decisions is strictly prohibited.
3.2. Natural8’s software package contains certain features designed to detect the use of automated programs that enable gameplay based on Artificial Intelligence.
3.3. Natural8’s software may perform any or all of the following scans to detect the use of illicit automated programs and ensure that a “cheat-free” environment is maintained:
a) Scan of all active software applications while our software is being used.
b) Scan of all active processes while our software is being used.
c) Scan of all activities for the potential use of Artificial Intelligence.
3.4. Should any of the aforementioned processes reveal a suspicious application or process; our software may scan the files associated with the questionable application or process and compile a composite mesh (a profile that characterises the files associated with the application or process) to be matched against profiles for known illicit automated programs.
3.5. Actions taken for breaches: PERMANENT BAN, CONFISCATION
4.1. Any decision made at the poker table must be made solely by you. Humans must decide what action to take and the exact size of any bet or raise.
4.2. Use of any software and/or reference materials that provides advice and/or has an influence on your decision-making in real-time is strictly prohibited.
4.3. Prohibited software includes, but is not limited to, GTO solvers, range calculators, and ICM analyzers.
4.4. Prohibited reference materials are solutions/solves from simulations, e.g., GTO charts, range calculation, ICM equity, decision trees, nash equilibrium, or push/fold charts.
4.5 The following reference material is allowed: a basic pre-flop chart that defines starting hands to play from each starting position. If reading materials contain stack size, relative positions, or any User-defined situations then they are not permitted.
4.6. Actions taken for breaches: PERMANENT BAN, CONFISCATION
5.1. Natural8 prohibits Users from making fraudulent or unlawful use of their software.
5.2. Natural8 prohibits Users from breaking into, accessing or attempting to break into the software and/or Network with malicious intent.
5.3. Natural8 prohibits Users from exploiting or attempting to exploit software bugs within the client for personal/mutual gain.
5.4. Natural8 has developed and employs sophisticated proprietary technology intended to seek out and identify offending Users.
5.5. Actions taken for breaches: PERMANENT BAN, CONFISCATION
6.1. Natural8 prohibits sharing accounts. Each account should solely be accessed by the User who registered it at all times.
6.2. Natural8 prohibits sharing a sufficient volume of hands/results with anyone in order to analyse or hunt other Users.
6.3. Natural8 prohibits sharing accounts as it affects the integrity of leaderboards and promotions.
6.4. Actions taken for breaches: REWARD REMOVAL, PERMANENT BAN, CONFISCATION
7.1. Users are strictly prohibited from playing on behalf of someone else or allowing someone else to play on their account.
7.2. The use of software to share hole card information with other individuals in real-time is strictly prohibited. Further discussed in section 15. Use of VPN, Proxy & Remote Desktop
7.3. Actions taken for breaches: PERMANENT BAN, CONFISCATION
8.1. Natural8 strictly prohibits Users previously banned from any GGNetwork skin from returning on any account on any GGNetwork skin.
8.2. Actions taken for breaches: CONFISCATION
9.1. Users involved in any of the following financial relationships are strictly prohibited from playing at the same VIP cash game tables as their associates: staking, swaps, profit-sharing, or any bankroll sharing agreement.
9.2. Real Name players and players that have been requested to provide personal documents for Real Name conversion are strictly prohibited from creating and/or playing on any new accounts, and creating and/or playing on any pre-existing accounts other than their Real Name accounts, on any GGNetwork skin.
9.3. Actions taken for breaches: PERMANENT BAN, CONFISCATION
10.1. Collusion is the behavior in which two or more Users establish a partnership to gain an unfair advantage over other Users at the same cash game table or same tournament. The Security Team’s general rules regarding collusion are (but not limited to):
a) Users’ hands must be played independently, in their own best interests.
b) Users must not have a partnership to gain an advantage over other Users.
c) Users must refrain from “Soft-Play” i.e. the act of intentionally playing hands in a non-aggressive manner against another user who is either a friend, backer or another person of interest. The only exception to this rule is the “In The Money (ITM)” bubble and multi-handed situations past the money bubble in which one or more Users is all-in.
d) Users must not share hole-card information with another User under any circumstances.
10.2. The Security Team employs sophisticated industry-leading tools to detect suspicious actions deemed as collusion. Our tools monitor an assortment of data, such as hand history, betting patterns, and User gameplay. We also look at various other sources of information as part of our investigations.
10.3. Actions taken for minor breaches: WARNING, TEMPORARY BAN
10.4. Actions taken for repeat/major breaches: PERMANENT BAN, CONFISCATION
11.1. Predatory Behaviour is defined as User activities focused primarily on engaging in unethical advantages and tactics to exploit other Users in order to gain unfair profit.
11.2. Predatory Behaviour includes, but is not limited to; bum hunting, collusion, use of Artificial Intelligence, ratholing, grimming, hit-and-running, buttoning, and other unethical actions (mostly deemed unethical by general consensus of the poker community).
11.3. Natural8’s promise to its Users is to provide a safe, fun, and enjoyable poker environment. Predatory Behaviour is in direct conflict with our promise, and as such, The Security Team adopts a strict zero-tolerance policy to it.
11.4. Actions taken for initial breaches: WARNING, TEMPORARY BAN
11.5. Actions taken for repeat breaches: PERMANENT BAN, CONFISCATION
12.1. Bum hunting is defined as the act of deliberately targeting one subset of (usually weaker) Users while avoiding giving action to another subset of (usually stronger) Users.
12.2. Bum hunting includes targeting a User by either intentionally sitting out at a table or observing Cash Game tables and only participating when the preferred User joins. Users are expected to be seated for the purpose of playing.
12.3. Bum hunting also includes the act of purposely targeting a User by following the targeted User’s activity. This can include being on standby in the lobby until a preferred User enters a game and then following them into the game and playing only until said User leaves.
12.4. While it is acceptable to be seated and occasionally deny action in certain circumstances, giving action to certain players while denying action to other players when you are starting tables is strictly prohibited.
12.5. Queueing, the act of intentionally seeking to avoid playing against specific players in blind registration games, such as Spin & Gold, is strictly prohibited.
12.6. Actions taken for initial breaches: WARNING, TEMPORARY BAN
12.7. Actions taken for repeat breaches: PERMANENT BAN, CONFISCATION
13.1. Chip-dumping is defined as the act of a User intentionally losing his/her chips to another User.
13.2. Actions taken for minor breaches: WARNING, TEMPORARY BAN
13.3. Actions taken for repeat/major breaches: PERMANENT BAN, CONFISCATION
14.1. Natural8 prohibits Users from intentionally opening/using multiple accounts on the same GGNetwork skin.
14.2. Natural8 prohibits Users from playing from multiple accounts simultaneously and playing on the same table for Cash Games, Spin & Gold, or the same player pool for any other games offered.
14.3. Natural8 prohibits Users from playing from multiple accounts in the same tournament.
14.4. Natural8 prohibits Users from registering for the same tournament multiple times to take advantage of freerolls or promotions.
14.5. If a User accidentally creates a multi-account, we will close all newly created accounts and move funds to the original account.
14.6. Actions taken for breaches: ACCOUNT CLOSURE, PERMANENT BAN
15.1. Natural8 strictly prohibits Users located in prohibited jurisdictions to use VPN/PROXY, remote desktops, or any alternative methods to mask their true location.
15.2. Should we determine that Users are accessing Natural8 from prohibited countries, we may restrict their use of VPN/Proxy, or suspend the account and request Proof of Presence (“POP”).
15.3. Natural8 also strictly prohibits the use of remote desktop and screen-sharing software while accessing the Natural8 client, as they can be used to facilitate breaches of our SEA, including playing from prohibited countries, ghosting, multi-accounting, RTA, and botting.
15.4 Actions taken for minor breaches: WARNING, TEMPORARY BAN
15.5 Actions taken for repeat/major breaches: PERMANENT BAN
16.1. Natural8 does not permit the use of certain third-party tools.
16.2. A third-party tool is prohibited if it;
a) data mines: (i) hands or private results (observing games without playing in order to build up a database of hand histories for future reference) and (ii) the mass sharing of hands, private results, or playing statistics for the purpose of analysis of opponents.
b) is a Heads-Up Display (HUD) i.e. a program that displays Users’ past tendencies and betting patterns.
c) assists in automatic seating or game-selection efficiency.
d) is deemed by The Security Team to provide an unfair advantage over other Users.
16.3. A third-party tool is permitted if it;
a) assists only in the tiling/aligning of tables.
b) assists in the creation of macros and hotkeys for gameplay efficiency that does not reduce the requirement of a User having to make a decision. The User must decide what action to take and the exact relative size of any bet or raise, with the macro or hotkey merely executing this decision. For example, a hotkey that bets half the pot is permitted. A hotkey that bets a randomised amount between half and three-quarters of the pot is prohibited.
c) is judged by The Security Team to have characteristics of prohibited third-party tools but is deemed inoperable in conjunction with the Natural8 client.
16.4. Actions taken for minor breaches: WARNING, TEMPORARY BAN
16.5. Actions taken for major/repeat breaches: PERMANENT BAN
17.1. Ratholing includes, without limitation, incidents where a User plays short-stacked and upon hitting a certain chip threshold, the offending User intentionally leaves the table and immediately sits with a lesser stack at a new table of the same limit.
17.2. Actions taken for breaches: WARNING, TEMPORARY BAN
18.1. Natural8 expects Users to follow the rules of common decency with respect to table chat.
18.2. Foul/Abusive Language: Users found using foul and/or abusive language will be issued a warning, and have their chat removed for seven (7) days. Repeated offences from the same User may result in an extended suspension or a lifetime ban from Natural8.
18.3. Racist Language: Users found using racist language will be issued a warning, and have their chat removed for a month. A second offence will result in the permanent removal of said User’s chat function.
18.4. Spamming: Users found spamming other Users about external websites, promotions or products will have their chat function removed permanently.
18.5. Begging: Users found begging at the tables will be given a warning, and have their chat removed for a month. A second offence may result in the removal of said User’s chat function.
18.6. Discussing Hands-in-play: Users found discussing hands-in-play will have their chat function removed for a month. Repeated offences may result in the permanent removal of said User’s chat function.
18.7. Coordinating group actions: Users found coordinating group actions will have their chat function removed for a week. Repeated offenses may result in the permanent removal of said user’s chat function.
18.8. Should Natural8 remove the chat function from a User’s account, a message detailing the reason for the removal will be issued to said User.
18.8. Actions taken for initial breach: WARNING, TEMPORARY CHAT BAN
18.10. Actions taken for repeat breaches: PERMANENT CHAT BAN
19.1. Natural8 considers any attempts to solicit personal information as a threat to our Users, and strictly prohibits such behaviour. Should Natural8 determine that solicitation of personal information has occurred, we reserve the right to immediately suspend the offending accounts for further investigation, permanently ban the offending accounts, and in severe cases, take legal actions against these accounts.
19.2. Actions taken for initial breach: WARNING, TEMPORARY CHAT BAN
19.3. Actions taken for repeat breaches: PERMANENT CHAT BAN, PERMANENT BAN
20.1. Users should not have User profiles, i.e. nicknames and avatars, that are offensive to other Users. A common-sense policy should be used to determine what is deemed to be offensive. Examples are User profiles with political, racial, or sexual implications, those that contain insults or expletives, and celebrity impersonations.
20.2. Natural8 reserves the right, without prior notice, to replace any avatars it deems to be offensive.
20.3. Natural8 reserves the right, without prior notice, to reset any Nicknames it deems necessary.
20.4. Users that continuously update offensive user profiles can lose access to these functions.
20.5. Actions taken for breaches: WARNING
21.3. We may disclose your Personal Information if required to do so by law, or for the reasons outlined below:
a) to comply with any legal process served on us, any of our sites or the Services or in circumstances where we are under a substantially similar legal obligation.
b) to protect and defend our rights or property.
c) if, in our reasonable judgment, it is necessary to enforce compliance with our internal policies to protect our company, customers, or others.
d) where sharing or disclosing your information is required in order to offer you products or services you desire, provided that the User has given us his/her consent to do so.
21.4. We may disclose your information to the following:
a) to a third-party or parties, where disclosure is required or permitted by law.
b) to any other entity that acquires all or a portion of our organization by merger, reorganization, operation of law, or a sale of some or all of our assets.
21.5. For Security Investigation purposes, we may look to determine whether prohibited tools or software are running on your computer, however, we do not scan your internet browsing history, documents or other such private files.
22.1. Users determined to have breached multiple SEA rules may face actions in addition to those corresponding to each individual violation.
22.2. Warnings and penalties issued to a User will apply to all accounts belonging to the User, regardless of GGNetwork skin.
22.3. In the event that a User avoids or fails to cooperate with our investigations, Natural8 will have no choice but to rely on the findings of its investigation to draw conclusions, and administer penalties (as set out in Provision 2. ACTIONS FOR BREACH OF NATURAL8 SEA).
22.4. Natural8 reserves the right to refrain from revealing details about how security investigations have been conducted, so as not to fall susceptible to future abuse and circumvention of our detection methods.
22.5. Natural8 shall ensure a high standard of regulatory compliance in relation to preventing its services from being associated with crime and disorder. Natural8 shall implement appropriate safeguards to minimize the risk of its gaming platform being used to launder money, assisting in the financing of terrorism, or being a victim of a crime. Natural8 shall ensure that management and staff are aware of their obligations at law and procedures that must be followed.